TITLE

CSRs Often Help Most By Typing Answers Fast

AUTHOR(S)
Schley, Stewart
PUB. DATE
August 2005
SOURCE
Multichannel News;8/15/2005, Vol. 26 Issue 33, p22
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Highlights the rise of online chat sessions in addressing queries among U.S. cable customers as of August 2005. Overview of the chat-based interactions between customers and agents; Economic advantages; Percentage increase in web-based self-service transactions at Verizon Wireless.
ACCESSION #
17956893

 

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