TITLE

Cable Sees the Need for a Personal Touch

AUTHOR(S)
Schley, Stewart
PUB. DATE
August 2005
SOURCE
Multichannel News;8/15/2005, Vol. 26 Issue 33, p21
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Offers a look at customer service among cable operators in the U.S. Components of knowledge management; Integration between call-center agents and cable marketing departments; Influence of competition in the cable industry on the motivation for better cable service.
ACCESSION #
17956869

 

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