Smit Has Eye on Customer Service

Farrell, Mike
August 2005
Multichannel News;8/15/2005, Vol. 26 Issue 33, p6
Claims that Charter Communications Inc. CEO Neil Smit will focus on customer service initiatives following his appointment in August 2005. Remarks from Smit on his experience and practical knowledge in customer service operations; Comments on company executives Bob May and Paul Allen on Smit's capabilities; Update on the selection of other executives for vacant positions in the company.


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