Council saves £2.2m with IP telephony

Savvas, Antony
July 2005
Computer Weekly;7/12/2005, p5
Trade Publication
The article presents information according to which Trafford Council has more than halved its telephony costs from 4.6 million pound to 2.4 million pound since investing in an Internet protocol (IP) telephony system last May. The council said the IP network, which includes the provision of voice over IP telephony to cut call costs, has allowed it to expand investment in the delivery of e-government services. The converged voice, video and data network is based on an Alcatel SA private branch exchange and switching products that link 250 council buildings, including schools, hospitals, libraries, charities, and 4,700 office-based administrative workers. Citizens, councilors and schools have also benefited from the introduction of additional applications, such as video conferencing, which provide multiple channels for interaction and increased e-learning opportunities.


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