TITLE

Rethinking Call Accounting

AUTHOR(S)
Harris, Robert Lee
PUB. DATE
August 2005
SOURCE
Business Communications Review;Aug2005, Vol. 35 Issue 8, p52
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article discusses various issues related to telephone call accounting. According to a communications manager with a large information technology equipment company, call accounting has features that greatly support running the business. It can be used to provide corporate security with detailed information about calls to and from the company, about people doing things that they shouldn't be doing, and also provides traffic analysis in real time. In other words, call accounting still has plenty of value--in many instances for the same reasons companies implemented it in the first place. It's ironic that, with so many cost-cutting initiatives in large enterprises, telecommunication managers would have to justify a tool that tracks the third largest expense in most organizations: voice long distance calling. Another important purpose for call accounting is to answer requests for evidence in investigations of telephone harassment and security issues, as well as abuse of calling privileges. Most harassing callers are at least smart enough to block caller identification, but call accounting activity reports will corroborate the times and durations of calls. Call accounting is still used to monitor telephone. INSET: Is It Time To Change Your Telemanagement Strategy?.
ACCESSION #
17848680

 

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