TITLE

Better Response

AUTHOR(S)
Brown, Karen
PUB. DATE
August 2005
SOURCE
Wireless Week;8/1/2005, Vol. 11 Issue 16, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on several upgrades to the interactive voice systems as of August 2005. Increase in the business volume of applications provider BeVocal; Comparison of a domestic live service agent call cost with the rate for an offshore-based live agent; Improvements in the speech interactive voice response system of Sprint; Technologies that have fueled the improvements in speech recognition. INSET: Psychology, Not Technology, Can Hang Up IVR Systems.
ACCESSION #
17822582

 

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