Better Response

Brown, Karen
August 2005
Wireless Week;8/1/2005, Vol. 11 Issue 16, p14
Trade Publication
Reports on several upgrades to the interactive voice systems as of August 2005. Increase in the business volume of applications provider BeVocal; Comparison of a domestic live service agent call cost with the rate for an offshore-based live agent; Improvements in the speech interactive voice response system of Sprint; Technologies that have fueled the improvements in speech recognition. INSET: Psychology, Not Technology, Can Hang Up IVR Systems.


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