Law Soc slammed again over complaints handling

Harris, Joanne
July 2005
Lawyer;7/18/2005, Vol. 19 Issue 28, p4
Trade Publication
Reports on the criticism of Zahida Manzoor, Legal Services Complaints commissioner, against the lack of progress in the way the Law Society conducts its complaints handling in Great Britain. Need of the society to manage customer satisfaction; Problems of the society in planning and delivering changes in the area; Number of complaints handled by the society as of the year 2002.


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