Quality-control management

Hanson, Ken
June 2005
Wood Digest;Jun2005, Vol. 36 Issue 6, p18
The article reports that managing quality control requires the input from a balanced group of individuals within the organization. Quality control management is the process of monitoring, maintaining and improving the quality of the output at each production operation to meet or exceed the consumer demand. If the entire organization is involved in improving quality, training in the management philosophy of Total Quality Management (TQM) is critical. Initially, a company should completely understand the quality needs of the customer. TQM is determined from the customer base using surveys, sales calls, customer interviews or other consumer interaction.


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