Kite, Shane
July 2005
Bank Technology News;Jul2005, Vol. 18 Issue 7, p21
Trade Publication
Focuses on interactive voice messaging (IVM) and other telecommunication systems which helps banks achieve a proactive customer relationship management, in the U.S. Advantages of IVM such as lower per-contact cost for banks, according to Soundbite, a seller of the new technology; List of other IVM vendors such as Aspect, Avaya and Cisco Systems; Other alternatives to IVM such as the speech-application language tags or SALT from Microsoft Inc.


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