One-on-One Instruction

Woodard, Beth S.; Arp, Lori
March 2005
Reference & User Services Quarterly;Spring2005, Vol. 44 Issue 3, p203
Academic Journal
This article examines the library literature for expressions of instruction in reference, and how what is known about reference as a discipline might be applied to the new mode of interaction through online chat reference transactions. Finding literature that explicitly describes instruction at the reference desk can be challenging. Some of the problems in finding articles regarding teaching at the reference desk result because there are so many articles that talk about the relationship of instructional services and reference services. As the use of computers in libraries increased, the literature emphasized the importance of teaching users how to use that technology, and stressed the importance of going to the terminal where the student needed assistance. The need to teach the process of finding materials seems to occur regularly in the literature. Teaching in the chat reference environment is becoming more frequently discussed in the literature. Topics in this area include an increasing interest in transferring teaching skills; identification of methods to help users solve information problems, such as learning to ask better questions; how librarians should guide users to information resources; development of instructional materials such as Web pages, attachments, and scripts; and helping students transfer what they already know to new situations.


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