10 Tips for Web-based Citizen Participation

Kobza, Kim Patrick
July 2005
Planning;Jul2005, Vol. 71 Issue 7, p34
Trade Publication
This article presents tips for enhancing web-based citizen participation in public planning. Engaging the public in an atmosphere of mutual trust and collaboration is crucial to the success of any public planning initiative. Web-based systems can provide planners with highly effective solutions. Some tips can help ensure that the system implemented can support the public involvement objectives. Importance should be given to web "systems," not just web "sites," as a means to manage information and communication. Typically, web sites provide little more than an information resource for the public. But web systems can provide the infrastructure for managing public comment, internal communication, documents, images, CAD files, and videos. It's important to keep in mind that people organize around issues, not institutions. It's much more appealing, for example, to market. Transparency rules should be established early, and a full plan for information rights management should be developed. Electronic public communications and web site information should be updated regularly.


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