TITLE

Why health plans should provide customized service for retirees and senior employees

AUTHOR(S)
Gooden, Jerry
PUB. DATE
July 2005
SOURCE
Employee Benefit News;7/1/2005, Vol. 19 Issue 9, p22
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Describes the role of specialized customer service in providing overall health care services and benefits to retirees and senior employees. Use of a service model in providing quality service to seniors and retirees; Ways to respond to the needs of retirees and seniors; Benefits of creating a customer service retiree sensitivity training.
ACCESSION #
17533814

 

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