Why health plans should provide customized service for retirees and senior employees

Gooden, Jerry
July 2005
Employee Benefit News;7/1/2005, Vol. 19 Issue 9, p22
Describes the role of specialized customer service in providing overall health care services and benefits to retirees and senior employees. Use of a service model in providing quality service to seniors and retirees; Ways to respond to the needs of retirees and seniors; Benefits of creating a customer service retiree sensitivity training.


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