lending a helping hand

Beasty, Colin
July 2005
CRM Magazine;Jul2005, Vol. 9 Issue 7, p45
Trade Publication
Provides information on customer relationship management project initiated by the U.S. Centers for Medicare and Medicaid Services in partnership with government outsourcing provider Pearson Government Solutions in 2003. Percentage of severely disabled people in the U.S. who are employed; Ways by which the Office of Disability Employment Policy attempts to increase employed disabled people; Role of the National Telecommuting Institute in the project.


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