Managing the Customer Experience

Smith, Brad
July 2005
Wireless Week;7/1/2005, Vol. 11 Issue 14, p14
Trade Publication
Provides information on the aranAssure customer experience management software for the wireless communication industry from Irish company Arantech. Features of the system; Benefits of the technology to wireless operators according to North American vice president Cathal McGloin; Cause of problems encountered by wireless communication customers.


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