TITLE

CALL-CENTER CONFLICT

AUTHOR(S)
LaPean, Michael A.
PUB. DATE
June 2005
SOURCE
Fire Chief;Jun2005, Vol. 49 Issue 6, p54
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the controversy surrounding the civilian dispatch centers working for fire departments in the United States. For many departments, the use of a civilian dispatch center has become a lightning rod of controversy. Many people in and around the fire service are of the opinion that sworn personnel can do the job better and more easily than civilians. Civilian dispatchers argue otherwise and are convinced that firefighters just cannot handle the needs of a computer-based dispatch center. INSET: BUDGETARY CONCERNS.
ACCESSION #
17460915

 

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