TITLE

WHAT PART OF 'N-O' DON'T THEY UNDERSTAND

AUTHOR(S)
Clarke, Robyn D.; Sykes, Tanisha A.
PUB. DATE
July 2005
SOURCE
Black Enterprise;Jul2005, Vol. 35 Issue 12, p152
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Offers guidelines on turning down an offer or invitation to someone who does not expect to be rejected, from Sue Johnston, founder and head coach of It's Understood Communication. Use of a direct-to-the-point approach; Way to explain the reason behind the refusal; Importance of assessing the relevance of the offer before accepting or declining it.
ACCESSION #
17452028

 

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