Clarke, Robyn D.; Sykes, Tanisha A.
July 2005
Black Enterprise;Jul2005, Vol. 35 Issue 12, p152
Offers guidelines on turning down an offer or invitation to someone who does not expect to be rejected, from Sue Johnston, founder and head coach of It's Understood Communication. Use of a direct-to-the-point approach; Way to explain the reason behind the refusal; Importance of assessing the relevance of the offer before accepting or declining it.


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