BT men dig their heels in

January 1998
Cabinet Maker;01/23/98, Issue 5072, p33
Trade Publication
Relates a story in which British Telecommunications engineers urged a neighbor to dig up his lawn so they can repair the telephone line. Engineers' declaration that it wasn't their job to restore the lawn.


Related Articles

  • British Telecom to serve Web apps to online newcomers. J.M. // PC Week;3/17/97, Vol. 14 Issue 11, p127 

    Looks at the plans of British Telecom for deploying Service View, a set of thin-client, World Wide Web-based applications, to 1.3 million business customers. To what customers will have access; The challenge of designing Service View to be used by online novices; Future plans for marketing...

  • BT takes the lead in web revolution. Chandiramani, Ravi // Marketing (00253650);9/19/2002, p4 

    Reports on the prioritization of converting consumers to broadband Internet access by BT in Great Britain. Preparations for the launch of visually dramatic advertising; Cost of the campaigns; Features of the television advertisements.

  • dotmusic set to offer download service.  // Music Week;12/21/2002, Issue 51, p1 

    Reports on the launching of a music download service by BT company in Great Britain. Integration of the service into the music Internet site of the company; Record label companies supporting the service.

  • First-class service in Delhi. Covell, Sam // Supply Management;10/16/2008, Vol. 13 Issue 21, p20 

    The author reflects on the importance of an efficient customer service. She recounts her experience in buying a dinner service in India. She appreciates Indians as they take responsibility to ensure the customer satisfaction. However, she relates the poor customer service culture in contact...

  • Data housing service.  // Supply Management;11/27/2003, Vol. 8 Issue 24, p13 

    Reports on the initiatives of BT in setting up a data housing service for companies and service providers.

  • The 'NET Result. Lustig, David // e-learning;Oct2002, Vol. 3 Issue 9, p36 

    No abstract available.

  • BT needs to find another Big Idea.  // Marketing Week;4/18/2002, Vol. 25 Issue 16, p3 

    Comments on the challenges faced by British Telecom to win consumer confidence. Inadequacy of land-line telephony; Attempt of integrating broadband technology; Scrutiny on the marketing campaign of the company.

  • Industry Comment: Managed security services: can BT do it?  // MarketWatch: Telecoms;Mar2006, Vol. 5 Issue 3, p5 

    The article comments on the statement of Ray Stanton, global head of business continuity, security and governance at British Telecom PLC, about how the company intends to expand its managed security services for customers. A survey of target companies found that security is valuable to brand and...

  • BT says flexible bandwidth calls for network overhaul. McAuliffe, Wendy // New Media Age;11/6/2003, p3 

    Focuses on the plan of British Telecom (BT) as of November 2003, to offer flexible bandwidth to broadband customers. Problems experienced with the current BT network; Percentage of actual and potential broadband customers who would be willing to pay a premium for guaranteed minimum bandwidth;...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics