TITLE

Treat Your Employees as Assets Rather Than Liabilities

AUTHOR(S)
Throckmorton, Todd
PUB. DATE
July 2005
SOURCE
Hospitality Upgrade;Summer2005, p140
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Looks into the aspects that would help a company succeed in the hospitality industry. Programs offered to companies to help them improve the way they deal with customers; Consideration of the strengths and weaknesses of employees and managers; Importance of letting them invest in acquiring soft skills and intangible attributes.
ACCESSION #
17423634

 

Related Articles

  • Successful hiring of hospitality graduates requires action to be taken on both sides. Tucker, David L. // Nation's Restaurant News;02/14/2000, Vol. 34 Issue 7, p42 

    Encourages the United States hospitality industry to change their recruitment tactics. Tendency never to call back job applicants as promised or to return their calls; Need for industry recruiters to develop rapport with the faculty; Objectives of the Council of Hotel & Restaurant and...

  • Industry must treat employees, guests with same concern. KING, JUDY // Hotel & Motel Management;01/11/99, Vol. 214 Issue 1, p12 

    States that the hospitality industry must meet the needs of the employees and guests with same concern. Basic factors used by an employee in evaluating the quality of his or her experience; Significance of treating employees like customers.

  • HOSPITALITY PEOPLE IN THE NEWS.  // Lodging Hospitality;7/1/2004, Vol. 60 Issue 9, p23 

    This section presents news briefs concerning executives and personnel within the hospitality industry of North America as of July 2004. InterContinental Hotels Group named Jim Anhut as senior vice president of brand development for the Americas. He had been senior vice president of brand...

  • CHAPTER 8: FUTURE HUMAN RESOURCE DEVELOPMENT NEEDS OF THE CARIBBEAN TOURISM INDUSTRY. Charles, Kwame R. // Tourism & Hospitality Education & Training in the Caribbean;2002, p139 

    This chapter discusses the projected future human resource development needs of the Caribbean tourism industry, based on recent quantitative and qualitative research and analysis of global trends. It describes the "new global realities" that will impact Caribbean tourism in the future, as well...

  • Shortcuts in hiring process can lead down path to liability. Marshall, Anthony // Hotel & Motel Management;9/4/2006, Vol. 221 Issue 15, p8 

    The article discusses the implications of not going through the proper hiring process in the hospitality industry. Employers are usually faced with problems in hiring new employees especially if the need is very urgent. When companies hire under urgent needs and not under the proper human...

  • Companies struggle to recruit retain staff. Higgins, Stacey Mieyal // Hotel & Motel Management;9/6/2004, Vol. 219 Issue 15, p4 

    This article reports that the lodging industry in the U.S. needs to be proactive when it comes to recruiting and retaining quality employees, according to executives who shared their top concerns for a special report on women in lodging. The hoteliers are struggling to attract employees and...

  • Directors face recruiting challenges, focus on retention. King, Paul // Nation's Restaurant News;7/12/2004, Vol. 38 Issue 28, p22 

    Focuses on the challenges faced by health care foodservice directors regarding employee recruitment and retention issues in the U.S. Benefits of retraining current employees like building opportunities for advancement; Creation of a positive work environment in rewarding good employees; Use of a...

  • Food for thought. Weekes, Sue // Personnel Today;9/2/2003, p17 

    In the article hospitality provider Sodexho Prestige explains how an online recruitment database has helped it to-successfully attract and retain temporary workers. Students serving the fast food at carefully-planned corporate hospitality event can have a huge impact on organisation's future...

  • Hospitality faces big staffing challenge.  // Caterer & Hotelkeeper;1/27/2005, Vol. 194 Issue 4359, p10 

    Discusses the challenges in recruiting staff to fill vacancies in the hospitality industry of Great Britain as of January 2005. Forecast on the decrease of young people joining the workforce a year over the next ten years; Reason for the claim of Springboard development director Lyndon Gee that...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics