Treat Your Employees as Assets Rather Than Liabilities

Throckmorton, Todd
July 2005
Hospitality Upgrade;Summer2005, p140
Trade Publication
Looks into the aspects that would help a company succeed in the hospitality industry. Programs offered to companies to help them improve the way they deal with customers; Consideration of the strengths and weaknesses of employees and managers; Importance of letting them invest in acquiring soft skills and intangible attributes.


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