Adams, John
June 2005
Bank Technology News;Jun2005, Vol. 18 Issue 6, p39
Trade Publication
This article reports that the banking industry is still unsure about how much tellers should be involved in cross-sell efforts. The County National Bank is not planning on turning its tellers into salespeople, but that doesn't mean customer facing personnel are left out of the sales equation entirely. The bank falls into the "pass them on" category. Several months ago, it formed a technology service/sales committee to investigate how technology could streamline and improve marketing, leads and sales management in the branches.


Related Articles

  • CNB Seeks Key Leads At the Teller Window.  // U.S. Banker;Jul2005, Vol. 115 Issue 7, p43 

    The article reports that County National Bank of Pennsylvania is not planning on turning its tellers into salespeople, but that doesn't mean customer-facing personnel are left out of the sales equation. County is piloting software that delivers scripts to tellers and customer service...

  • MONEY TROUBLES. Roger, Warwick // Metro (NZ);Jun2001, Issue 240, p9 

    Editorial. Narrates the author's experience in dealing with a bank in Auckland, New Zealand. Difficulty of withdrawing his money; Teller's insistence on different forms of identification; Author's threat of closing his account; Increased attractiveness of banks through improvement of customer...

  • Employee and Customer Perceptions of Service in Banks: Teller and Customer Service Representative Ratings. Reynierse, James H.; Harker, John B. // Human Resource Planning;1992, Vol. 15 Issue 4, p31 

    Survey data from 322 tellers and 145 customer service representatives from 79 branches of a bank were correlated with survey data from 4065 bank customers. Results indicated there was a significant relationship for both tellers and customer service representatives and customer levels of...

  • Shopping for success. Dorman, Karen G. // ABA Banking Journal;Mar1989, Vol. 81 Issue 3, p95 

    Focuses on the shopping survey technique to measure the delivery of service of banks in the U.S. Employment of relative strangers to evaluate tellers and other customer-contact employees; Format of the survey; Method in writing questionnaires.

  • Tellers are your front line. Bielski, Lauren // ABA Banking Journal;Jul2002, Vol. 94 Issue 7, p51 

    Discusses the importance of tellers at U.S. banks. Statistics of retention and recruitment; Training provided for new tellers; Performance evaluation; Interaction between tellers and customers at branches; Lack of basic skills and professionalism; Suggestions to improve teller performance and...

  • Keys to preparing effective frontline staff. Wheeler, Liz // North Western Financial Review;6/15/2005, Vol. 190 Issue 12, p8 

    This article focuses on bank teller training in the U.S. Teller training seems always to be on the community banking forefront. Tellers make up a large percent of the bank workforce and usually have a high turnover rate. Cindy Steber, cashier at State Bank of Florence, Wisconsin, says that their...

  • Teller Lines Are Tailor-Made for a Sales Pitch. BIRD, ANAT // American Banker;2/11/2000, Vol. 165 Issue 29, p6 

    Focuses on the similarities of in-bound phone banks and teller lines. Factors that determine sales opportunities; Ability to convert service requests and questions into additional business; Typical phone productivity measurements; Accuracy and service measurements of teller lines.

  • Check Scans Save Time and Money.  // Bank Technology News;Dec2006, Vol. 19 Issue 12, p1 

    The article reports on the increased popularity of branch image capture (BIC) technology in the bank industry in the U.S. This technology allows tellers to shift their duties away from time-consuming, mundane data entry and focus on the customer. In addition, it has been reported that several...

  • Tellers break out of the traditional mold. Solnik, Claude // Long Island Business News (7/1993 to 5/2009);6/25/2004, Vol. 51 Issue 27, p3B 

    Reports on the importance of the job of bank tellers in Long Island, New York. Shift of financial institutions to retail mode with extended hours and more products; Knowledge about mortgages, automobile loans and insurance products; Concept of the personnel title as customer service representatives.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics