Miles Busby: Evolving Teller Technology

June 2005
ABA Bank Marketing;Jun2005, Vol. 37 Issue 5, p4
Trade Publication
Interviews Miles Busby, founder and president of Source Technologies, about technological innovations for banking services. Possible trend in the implementation of customer relationship management (CRM) technology; Kinds of technologies that enable tellers to spend more time marketing services to customers and engage in improved CRM; Predicted bank brands that will emerge as the early adopters of branch-based technology.


Related Articles

  • Defining and Implementing Better Practices. Baker, Michael // American Banker;10/9/2009, Vol. 174 Issue F309, p8 

    In this column the author defines and presents a performance approach for implementing best practices. According to the author best practice means the most efficient and effective method of accomplishing a task, based on a repeatable process or set of procedures that have shown evidence of...

  • Digital Signage in the Bank of the Future. Slawsky, Richard // DigitalSignageToday.com White Papers & Special Reports;2013, p1 

    The article discusses the advantage for bank branches to use technology as a key to deliver unique brand experience. It explores the factors that illustrate the changing preferences of customers in terms of banking, which affect branches. However, it advises the need for branches to place bets...

  • Banks Can't Use CRM to Dodge Relationships.  // American Banker;10/4/2002, Vol. 167 Issue 191, p7 

    Presents views that reflect distaste for the Customer Relationship Management (CRM) concept among the bankers in the U.S. Need for the banking industry to be relationship oriented; Requirement of relational thinking in promoting leadership and management .

  • Editor's Note. Raab, Marian // American Banker;1/20/2004, Vol. 169 Issue 12, p3rd 

    The journal "American Banker" (AB) first Retail Delivery special report of 2004, takes a close look at branch innovation. In a recent AB Online survey, almost half of the respondents said they think the industry is overbranched, 36% said not yet, but getting there, while only 14% said there are...

  • The 350-Square-Foot Bank Branch. Wisniewski, Mary // American Banker;10/16/2014, Vol. 179 Issue 160, p7 

    The article discusses the effort by Eastern Bank to scale down its banking branch square footage and a 350-square-foot branch opening on the campus of Northern Essex Community College in Lawrenceville. Topics include experimentation by banks to develop nontraditional pop-up branches in urban...

  • Branch innovations. Clayton, Michelle // America's Community Banker;Apr98, Vol. 7 Issue 4, p12 

    Focuses on innovations in branch banking in the United States as of April 1998. Banks' use of supermarket branches and other non-traditional branches to redefine their business operations; Technology branches; Retail branches; Drive-through branches. INSET: Cross-selling: A bridge to the future..

  • Can 155-Year-Old Vendor Lead the Way on Branch of the Future? Wisniewski, Mary // American Banker;8/13/2014, Vol. 179 Issue 125, p8 

    The article discusses how automated-teller-machine manufacturer Diebold has diversified into offering banks consulting services on how to create modern branch banks. Diebold has demonstrated a sample branch in which customers use smartphones and videoconferencing to perform transactions and...

  • IT-based banking services: Evaluating operating and profit efficiency at bank branches Meepadung, Napapan; Tang, John C.S.; Khang, Do Ba // Journal of High Technology Management Research;Sep2009, Vol. 20 Issue 2, p145 

    Abstract: Data envelopment analysis (DEA) is an ideal tool to assess a bank branch''s operating and profit efficiency. This study went a step further to also explore the impact of IT-based retail banking services on branch efficiency, and found that IT-based transactions at the branch level have...

  • Economies of Scale and Deposit-Taking Financial Institutions in Canada. Murray, John D.; White, Robert W. // Journal of Money, Credit & Banking (Ohio State University Press);Feb80, Vol. 12 Issue 1, p58 

    The article reports on research of economies of scale, as sampled from British Columbian credit unions between 1972-1975. Details are given regarding the sample's characteristics, highlighting the use of balance sheets and income statements examined in reduced-form cost equations and...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics