BofA Finds Gold in Industrial IT Ploy

Costanzo, Chris
May 2005
Bank Technology News;May2005, Vol. 18 Issue 5, p47
Trade Publication
Focuses on the success of the Bank of America Corp. in using the Six Sigma process improvement program in the U.S. Cost savings derived from the implementation of the system; Efficiency of the Six Sigma practice in delighting customers by continually improving processes; Percentage increase in the number of satisfied customers of the company.


Related Articles

  • The New Strategic Six Sigma. Smith, Dick; Blakeslee, Jerry // T+D;Sep2002, Vol. 56 Issue 9, p45 

    Examines the usability of six sigma, a statistical quality improvement technique for business development. Formulation and integration of existing business strategies and missions; Increase of the complexity of customer requirements; Implementation of electronic-business ventures with...

  • B of A's Six Sigma Teams Begin Work on Integration with Fleet. Costanzo, Chris // American Banker;3/10/2004, Vol. 169 Issue 47, p1 

    Once Bank of America Corp. (B of A) and FleetBoston Financial Corp. close their merger deal on April 1, one of the first major developments in their technology operations will be to open a Six Sigma training center in Boston. Fleet is about two years behind B of A in implementing the Six Sigma...

  • BofA Tackles Six Sigma. Costanzo, Chris // U.S. Banker;Jun2005, Vol. 115 Issue 6, p22 

    Focuses on the outcome of Bank of America Corp.'s adoption of the Six Sigma process improvement program. Application of Six Sigma in retail banking; Effect of the program's implementation on consumer satisfaction; Scope of making Six Sigma an integral part of a company's operations.

  • Banking with lean Six Sigma.  // Industrial Engineer: IE;Feb2015, Vol. 47 Issue 2, p15 

    The article presents the views of Chris Nichols of CenterState Bank regarding benefits of Lean Six Sigma, a methodology for quality control and performance improvement, for banks, which include streamlining loan processing and gathering information that does not pertain to credit assessments.

  • The dilemma: Six Sigma, lean or both? Moran, Tim // Automotive News;8/5/2002, Vol. 76 Issue 5996, p38i 

    Focuses on the significance of Six Sigma management technique in search for excellence in business. Description of the quality level of the manufacturing; Reliance on statistical tools for specific quality problem; Emphasis on the need of Six Sigma in automotive industry.

  • SEMS Says….  // Industrial Management;Jan2012, Vol. 54 Issue 1, p8 

    The article presents the authors' views on various ways to process improvements for global organization. One author discusses the significance and methodologies of Lean and Six Sigma for improved quality, productivity, and profitability. Another author presents the results of her study of 65...

  • A Construction Management Framework for Mass Customisation in Traditional Construction. Andújar-Montoya, María Dolores; Gilart-Iglesias, Virgilio; Marcos-Jorquera, Diego; Montoyo, Andrés // Sustainability (2071-1050);2015, Vol. 7 Issue 5, p5182 

    A Mass Customisation model is discussed as a competitive positioning strategy in the marketplace adding value to the customer's end-use. It includes the user as part of the construction process responding to the customer's demands and wishes. To the present day, almost all proposals for Mass...

  • How Bankers Learned to Love Manufacturers' Quality Model.  // American Banker;5/29/2002, Vol. 167 Issue 102, p1 

    Reports on the popularity of 'Six Sigma,' a manufacturers' management technique for improving quality and its advantage to financial services industry. Steps taken by Bank of America Corp. in the U.S. to pursue six sigma technique; Expectations of the bank from the quality improvement program;...

  • People. Rieker, Matthias; Boraks, David; Davenport, Todd // American Banker;2/13/2004, Vol. 169 Issue 30, p2 

    The article presents news related to the financial services industry in the U.S. as of February 13, 2004. Bank of America Corp. chief Ken Lewis while addressing the American Society for Quality spoke on Six sigma process improvement techniques, which he says are "contributing to a revolution" in...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics