IP-Telephony Migration And TCO

Sulkin, Allan
June 2005
Business Communications Review;Jun2005, Vol. 35 Issue 6, p36
Trade Publication
The article discusses the costs to customers involved in the migration of customers to IP-telephony solutions. In the real world, customers have systems already in place at most, if not all, enterprise facilities and these must be factored into the decision process of migration. Additionally, cost elements beyond system purchase capital expenditures must be considered in the financial analysis that is performed. Businesses and institutions with large line-size requirements distributed across many locations face a complex decision-making process because the number of available options has multiplied during the past few years. Several major cost categories must be considered when analyzing an IP-telephony migration's total cost of ownership (TCO). There are capital expenditures, including costs for a new IP-telephony system and peripheral applications servers, LANAVAN upgrades and network monitoring tools; and system operating expenses for staff, moves/ adds/changes (MAC) and maintenance (on-site, remote services).


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