Audit reveals Law Society's complaints-handling chaos

Harris, Joanne
May 2005
Lawyer;5/23/2005, Vol. 19 Issue 20, p4
Trade Publication
Reports that the Law Society's handling of consumer complaints came under renewed fire as the Legal Services Complaints Commissioner published the findings of an audit report into the issue. Evidence of poor service; Delay in achieving a satisfactory outcome for the consumer; Difficulty in the establishment of consistency of payments.


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