T-Mobile named worst UK network by JD Power

Carter, Ben
May 2005
Marketing (00253650);5/25/2005, p2
Trade Publication
The article reports that T-Mobile of Great Britain has been ranked as the worst mobile phone operator for customer service and reliability both in the pre-pay and contract markets. This report has come from country's most authoritative consumer surveys. The annual supplier survey from JD Power measures customer satisfaction factors including service cost, brand image and customer service among more than 2200 customers. In contrast, Virgin Mobile, which uses T-Mobile's network, came top in the pre-pay market section, while Orange fought off Vodafone to top the contract market.


Related Articles

  • Keeping the buzzards at bay. Meyer, Dan // RCR Wireless News;10/30/2006, Vol. 25 Issue 44, p10 

    The author comments on the failure of Sprint Nextel to see what consumers really want from a mobile service. The author cites the failure of mobile virtual network operator Mobile ESPN. He revealed how Sprint Nextel parades its mobile data position with plans to launch WiMAX network using its...

  • T-Mobile on Why Going Simple Isn't Easy. MUNSON, BEN // Wireless Week;May2013, Vol. 20 Issue 1, p18 

    The article presents an interview with Harry Thomas, director of marketing at TMobile. He talks issues related to the newly branded "un-carrier" which is aimed at offering consumers a radical break from the traditional 2-year contract model. He also discusses how this new model affect consumer...

  • 2-year contracts trip up T-Mobile USA's growth. Hill, Kelly // RCR Wireless News;8/14/2006, Vol. 25 Issue 33, p3 

    This article reports on the impact of T-Mobile USA Incorporated's decision to move from one-year to two-year service contracts in the second quarter of 2006. The company's customer additions fell 37 percent during the quarter from 972,000 subscribers in 2005 to 613,000 customers. The switch to...

  • DIAL 'M' FOR MURDER OF THE MOBILE BRANDS. Ritson, Mark // Marketing Week;8/26/2010, Vol. 33 Issue 35, p54 

    In the article, the author discusses the latest developments in the mobile communications industry in Great Britain. He cites the results of a survey conducted by uSwitch in May 2010, which showed that Tesco was the best performer in the pay-as-you-go and contract categories in terms of customer...

  • Most teens subscribe to Verizon, says survey.  // RCR Wireless News;10/31/2005, Vol. 24 Issue 44, p30 

    The article focuses on a study from GfK NOP Technology which revealed that most U.S. teenagers subscribe to Verizon Wireless. The results from the research firm's annual mKids survey found that U.S. teens and tweens represent a total market value of $10.7 billion. The study found Sprint Nextel...

  • Dobson, T-Mobile enter roaming agreement.  // RCR Wireless News;8/25/2003, Vol. 22 Issue 34, p20 

    Reports on a roaming agreement signed by Dobson Communications Corp. with T-Mobile USA Inc. in 2003, providing both companies with access to each other's networks throughout the U.S. Privilege of Dobson's customers under the agreement; Operational status of Dobson; Reputation of Dobson in the U.S.

  • Competing in Customer Care. Alleven, Monica // Wireless Week;6/15/2006, Vol. 12 Issue 13, p10 

    The article discusses the efforts made by wireless carriers in order to improve customers care services. Wireless complaints have decreased from 4,956 in the fourth quarter of 2005 to 4,616 in the first quarter of 2006. Verizon Wireless and T-Mobile USA are leading in terms of customer...

  • Sue Nokes: A Fixer with Flair. Alleven, Monica // Wireless Week;4/1/2009, Vol. 15 Issue 4, p12 

    The article profiles Sue Nokes, manager of T-Mobile USA Inc.'s customer service, one of the recipients of the 2009 Wireless Week Leadership Award. Sue started serving T-Mobile in April 2002 after resigning as vice president for the company Wal-Mart.com. Sue helped T-Mobile in providing...

  • The 'A' route for GSM QoS.  // Telecommunications - International Edition;Aug2001, Vol. 35 Issue 8, p41 

    Discusses quality of service (QoS) approaches used by mobile telephone operators to increase and maintain customer satisfaction. Getting the view of the QoS of each individual call whenever and wherever they are made; Global QoS strategy per base station sub-system, network sub-system and per...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics