TITLE

The wrong buttons

AUTHOR(S)
Roncoroni, Simon
PUB. DATE
July 1998
SOURCE
People Management;7/9/1998, Vol. 4 Issue 14, p27
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Argues that some of the investment that call centers put into technology would be better spent on measures to improve staff development and retention. Factors that consumers consider when buying a product or service; Benefits of a well-planned people management programme; Issue of staff selection and retention.
ACCESSION #
1723099

 

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