May 2005
Lawyer;5/9/2005, Vol. 19 Issue 18, p15
Trade Publication
Comments on the problems faced by a lawyer in Great Britain related to telephone calls. Difficulties of clients contacting their lawyers because of too many automated telephone options offered to them when they phone the law firm; Irony of spending millions on marketing for the law firm and failing to manage phone systems effectively; Lawyer's decision to give to his clients the direct number of his secretary.


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