L.A. Gets Tough on Service

Haugsted, Linda
May 2005
Multichannel News;5/23/2005, Vol. 26 Issue 21, p22
Reports that cable regulators in Los Angeles, California have approved a long-pending set of customer-service standards backed up with fines for rules abuses. Components of the service standards; Status of the cable industry in the state as of May 2005; Impact of the service standards on cable operators.


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