May Sees Charter Progress

Farrell, Mike
May 2005
Multichannel News;5/9/2005, Vol. 26 Issue 19, p27
Focuses on the progress in the plan of Charter Communications Inc. interim CEO Robert May to answer customer-service problems of the company in the U.S. as of May 2005. Number of additional high-speed data customers; Changes in its customer call-center operations; Number of voice-over Internet protocol subscribers.


Related Articles

  • Call centres get automation boost. Els, Frik // Finance Week;7/20/2001, p51 

    Discusses the impact of call center-based Internet telephony and customer relationship management on the customer-service initiatives of companies. Cost savings from the personalization, profiling and authentication of customer information on the Internet; Levels of self-service allowed by a...

  • An 'Excellent' Prospect? Farrell, Mike // Multichannel News;3/7/2005, Vol. 26 Issue 10, p25 

    Focuses on the performance of Robert May as interim CEO of Charter Communications Inc. Plan of May for the recruitment of a chief financial officer; Position held by May at Cablevision Systems Corp.

  • Charter to close Newtown call center. Chuvala, Bob // Fairfield County Business Journal;9/25/2006, Vol. 45 Issue 39, p6 

    The article reports on the move of cable television operator Charter Communications Inc. to close its call center in Newtown, Connecticut and five other call centers in the U.S. The company has outsourced some of the operations to TeleTech, which has call centers in Mexico, Canada, and the...

  • Texas Cities Pursue Fines Against Charter. Haugsted, Linda // Multichannel News;3/15/2004, Vol. 25 Issue 11, p20 

    Reports on the efforts of Fort Worth and several other cities in Texas to obtain approval for a formal hearing for a customer-service dispute against cable company Charter Communications Inc. as of March 15, 2004. Results of an audit commissioned by the Texan cities on Charter's customer...

  • Calling all customers. Neil, Stephanie // PC Week;09/14/98, Vol. 15 Issue 37, p63 

    Reports that companies are adding Internet and computer telephony software to their corporate call centers as a way to retain and extend customer relationships. The example of Oppenheimer Funds Inc., which combined its Aspect Telecommunications Inc. automated call distributor system to...

  • Web Connection Cuts Call Center Costs. Sullivan, Kristina B. // PC Week;10/26/98, Vol. 15 Issue 43, p109 

    Discusses the use of computer telephony integration to connect customer services to the World Wide Web. How the Web is changing call center and help desk services; The immediate feedback that Web customer services offer; Why Web interfaces are becoming the method of choice for customer support;...

  • VoIP Driving Benefits for Customer Care Providers. Dundon, Kevin // CRM Magazine;May2004, Vol. 8 Issue 5, p33 

    Discusses the benefits provided by voice over Internet Protocol (VoIP) for customer care providers. Benefits of the IP Voice revolution for contact centers; Substantial savings that can be derived with VoIP; Possibility of true integration between computing and telephony systems with VoIP.

  • VoIP in the Contact Center: Another Fad or Here to Stay? Bailor, Coreen // CRM Magazine;Oct2004, Vol. 8 Issue 10, p15 

    Focuses on the increased use of Voice over Internet protocol (VoIP) in contact centers. Reasons of call centers for adopting VoIP; Implications of VoIP to call centers; Factors that could hinder the growth of VoIP in call centers according to Art Schoeller, senior analyst, customer relationship...

  • TURMOIL AT THE TOP. Farrell, Mike; Donohue, Steve // Multichannel News;1/24/2005, Vol. 26 Issue 4, p1 

    Reports on the resignation of Carl Vogel as CEO of Charter Communications Inc. due to poor financial and operational performance of the company in January 2005. Takeover of former Cablevision chief operating officer Robert May on the position of Vogel; Responsibility of Vogel during his stay in...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics