TITLE

Issues In Developing Converged Applications

AUTHOR(S)
Marascio, Louis
PUB. DATE
May 2005
SOURCE
Business Communications Review;May2005, Vol. 35 Issue 5, p50
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the business enterprise adoption of voice over IP (VOIP) infrastructure. Outside the call center, only a few enterprises have integrated voice with their applications and content, and these efforts have experienced mixed results. While the cost savings from business process improvements are exciting and promising, the cost, complexity and risk of converged application development and management have proven to be significant. After its headquarters was destroyed on September 11, 2001, investment bank Lehman Brothers Inc. adopted IP-telephony to rebuild its infrastructure and to gain tactical cost advantages. Like other early VOIP adopters, the company established responsibility for its IP telephony infrastructure within the voice networking organization placed side-by-side with the data networking, application development and server management organizations, within the IT department. Lehman is known as an innovative leader in the use of technology for competitive advantage, so it isn't surprising that its converged IT department also began looking for strategic ways to leverage the new VOIP technology.
ACCESSION #
16971673

 

Related Articles

  • IP Call Centers: More Practical Than You Think. Kelley, Sean // Business Communications Review;Aug2004, Vol. 34 Issue 8, p24 

    The advantages of IP as the basis for a telephony strategy are no longer just promises. In fact, the call center has become an ideal starting point for IP telephony, offering near-term benefits and a proving ground for a larger migration to the single-network concept that merges voice and data...

  • Another option: Virtual PBXes. Garcia, Andrew // eWeek;9/25/2006, Vol. 23 Issue 38, p42 

    The article provides information on the hosted virtual PBX services in the U.S. These hosted services provide a unified incoming number for all employees, an Automated Call Distribution (ACD) services, voice mails and conference calling and call forwarding among other services. A hosted PBX is...

  • The 'sins' of IP telephony. Brothers, Art // America's Network;12/01/98, Vol. 102 Issue 23, p54 

    Focuses on the problems of Internet protocol (IP) telephony in the United States. Money generated in the IP telephony; Obstacles in IP voice packets; Comparison between IP and conventional T1 lines; Use of plug-and-play boxes to increase digital channels for local exchange and interexchange...

  • ACDs: Hear Of The Customer Contact Center (Still). Sulkin, Allan // Business Communications Review;Dec2000, Vol. 30 Issue 12, p46 

    Explores how automatic call distribution (ACD) systems are influencing the `next-generation' communication technologies in call centers. Penetration of ACD system innovations in call centers; Reasons behind the low adoption of computer telephony integration; ACD deployments in networked call...

  • For Insight, VolP's the Next Wave. Farrell, Mike // Multichannel News;12/15/2003, Vol. 24 Issue 50, p33 

    Reports on the plan of Insight Communications Co. to introduce a voice-over-Internet protocol telephony service in 2004. Circuit-switched service of Insight in four markets; Estimated circuit-switched customers of Insight; Negotiation between Insight and Comcast concerning their telephony deal.

  • Determinants of the diffusion of U.S. digital telecommunications. Shampine, Allan // Journal of Evolutionary Economics;2001, Vol. 11 Issue 2 

    Abstract. This paper examines the diffusion of digital switches from 1983 to 1996. It expands upon the existing literature by extending the data available back an additional six years and by adding independent companies such as Frontier, SNET and Cincinnati Bell. The data (graciously provided by...

  • VoIP PBX Phone System has Affordable Opportunities.  // Tele-Service News;Jul2011, Vol. 23 Issue 7, p1 

    The article reports on Taridum's introduction of an updated ipbx 2.3 Enterprise VoIP PBX Phone System designed to optimize communication management in 2011.

  • Future of the iSDX switch.  // Management Services;Sep90, Vol. 34 Issue 9, p34 

    The telecommunication firm GPT has unveiled two major developments for its iSDX digital private automatic branch exchanges switch. The main developments are the integration of CT2 cordless telephone technology and the design of a "micro" version of the iSDX ranging from 20 to 48 extensions. By...

  • Calling All Phones. Perlman, Ellen // Governing;Jul2004, Vol. 17 Issue 10, p52 

    Focuses on the use of voice over Internet protocol (VoIP), an Internet-based telephone system that will replace the conventional phone system in Nevada County, California. Details of using VoIP; Advantages of VoIP over conventional phone systems; Reason behind the replacement of the phone...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics