TITLE

A Thousand Points of Failure

AUTHOR(S)
Dickerson, Chad
PUB. DATE
April 2005
SOURCE
InfoWorld;4/25/2005, Vol. 27 Issue 17, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article presents a narrative of how the author fixed his cellular telephone which is also his personal digital assistant (PDA). Years after leaving a company, I have responded coolly to panicked calls from former colleagues, quoting seemingly long-forgotten command-line incantations like poetry to help them out of a jam. Tonight, though, I am tangling with a system so critical that it is practically an extension of myself. The problem is decidedly unglamorous--my handheld, a Treo 650, is endlessly rebooting, and I am off the communications grid. No phone and no PDA means no productivity. In the past, my PDA was separate from my phone, and if my PDA became unstable, it was not a big deal. Now that my cellular phone and PDA are one device, which I love, I have got a single point of failure that not only keeps me from knowing key phone numbers and critical appointments but prevents me from making a call even if I know a number from memory. My experience getting my phone back up and running surfaces an increasing tension in enterprise information technology (IT). Mobile devices are growing increasingly full-featured and mission-critical for end-users, but many IT departments have no strategy for supporting them.
ACCESSION #
16864430

 

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