At Home in the Country

Bergsman, Steve
April 2005
Mortgage Banking;Apr2005, Vol. 65 Issue 7, p72
The article reports that there is a quietly run government program operated through the U.S. Department of Agriculture that is successfully putting people in homes throughout rural America. The unique part is the hands-on servicing that keeps them in their homes. Those are all large and powerful players in the mortgage industry, so for Rural Development to attain the rough equivalent of such a high customer satisfaction level is a considerable source of pride for Pat Fiala. Fiala is director of the Rural Development's Centralized Servicing Center and has been guiding it through a major transition since she came on board in September 1997. Their objectives are increasing home ownership, keeping customers in their homes and protecting the interests of the government.


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