Happiness Is a Perfect Install

Haugsted, Linda
April 2005
Multichannel News;4/11/2005, Vol. 26 Issue 15, p66
Deals with a meeting attended by the representatives of the top cable operators in the U.S. at the National Show in San Francisco, California on April 4, 2005. Emphasis of the meeting on enhancing customer satisfaction; Improvement in the performance of Time Warner in 2001; Launch of the bi-monthly customer mailers from Comcast Corp.


Related Articles

  • Think about that for a minute‚ĶLISTENING. Effros, Steve // CableFAX Daily;4/27/2006, Vol. 17 Issue 82, p4 

    The article reflects on the need for the U.S. cable television industry to listen to customers and respond to their needs. Japanese delegates come to the U.S. every year to compare and take notes on the latest competitive trends in the cable industry. The cable sector in Japan is still in...

  • Customer response at the extremes. Donath, Bob // Marketing News;1/4/1993, Vol. 27 Issue 1, p14 

    The article presents a perspective on customer satisfaction and the handling of inbound telephone call in the cable television industry. Automated response unit in cable speak is costing the cable industry a lot. The quality of response that consumers receive has not been affected by computer...

  • Chastised cable MSOs choose service, and smile. Cranin, Andrew // Advertising Age;11/27/1995, Vol. 66 Issue 48, p30 

    The article reports on the marketing problems being faced by multiple system operators (MSO) and local companies in light of cable television networks' aggressive, intelligent marketing programs in the U.S. There is a need for the industry to improve customer service due to the high levels of...

  • Ratings TV service.  // Consumer Reports;Mar2004, Vol. 69 Issue 3, p33 

    Presents the result of a survey on the overall satisfaction of satellite subscribers, analog-cable subscribers, and digital-cable subscribers as of March 2004. Score of satellite subscribers in telephone customer service; Number of digital-cable subscribers included in the survey; Rating of...

  • Press Three. Donohue, Steve; Haugsted, Linda // Multichannel News;12/4/2006, Vol. 27 Issue 48, p26 

    The article focuses on significance of the customer service center of Comcast on effecient customer service in the U.S. The customer service center handles calls from 1.2 million subscribers in eastern Pennsylvania and Delaware. Comcast and other cable operators are partnering with telephone...

  • A SIMPLE CHALLENGE. Effros, Steve // CableFAX Daily;12/15/2005, Vol. 16 Issue 242, p4 

    The author reminds cable television providers to offer services as simple as possible for consumers to understand. He explores the challenges being faced by the cable business. An example of keeping services simple is by providing one number to call for customer service. However, there are...

  • Ode to the cable guy. O'Shea., Dan // Telephony;9/9/96, Vol. 231 Issue 11, p36 

    Reports on the problems commonly encountered by customers of cable television companies in the United States. Chicago Cable TV; Customer service.

  • On time, only more so. Katz, Michael // Broadcasting & Cable;11/25/96, Vol. 126 Issue 49, p57 

    Reports that the United States cable industry is enhancing its On-Time Customer Service Guarantee (OTG), an industrywide customer service initiative developed by CTAM and NCTA. Cable television services; Rates; Baseline initiatives; Remarks from Decker Anstrom, NCTA president.

  • Basic Nets Hear VOD's Call. Stump, Matt // Multichannel News;3/4/2002, Vol. 23 Issue 9, p1 

    Reports the improvement of the basic cable network in the United States. Development on the system of the network; Enhancement on the services of the cable networks; Programming standard.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics