Redefining Reference Services

Reger, Nancy K.
September 1998
Reference & User Services Quarterly;Fall98, Vol. 38 Issue 1, p73
Academic Journal
The author was invited to the Library of Congress Institute "Reference Service in a Digital Age" to provide a practical case study of one library's transitioning into the digital age. Profiled here is what the Baltimore County Public Library experienced in integrating electronic and print reference services. The author describes the challenges and benefits of incorporating electronic reference services.


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