Authority lays down the law

Thomas, Sarah; James, Caroline
March 2005
Travel Weekly: The Choice of Travel Professionals;3/4/2005, Issue 1759, p4
Trade Publication
This article reports that Civil Aviation Authority has claimed that its new ATOL guidance will set out in "plain English" what agents can and can't sell. Unveiled to the trade this week, the consumer protection guidelines aim to clarify the law and stamp out packages sold without ATOL coverage. The are a few exceptions for example where a customer approaches an agent with specific requests, such as a named hotel and flight number, or where a customer buys a flight and returns at a later date to buy accommodation. If an agent sells a range of travel options to a customer, including a flight, which are not from the same ATOL holder. If the agent advertises travel facilities as a package, or offers to put forward a package price on an advertised range of options, then packages require ATOL cover. INSET: CAA EXAMPLES.


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