TITLE

When patients complain

AUTHOR(S)
Karp, David
PUB. DATE
March 2005
SOURCE
Medical Economics;3/18/2005, Vol. 82 Issue 6, p62
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents a question and answer advisory on how to respond to complaints involving both medical and nonmedical issues. Importance of having a clear policy for managing patient complaints; Determination of medical treatment first for legal advice before responding; Discussion on the nature of complains involving clinical and nonclinical factors.
ACCESSION #
16618374

 

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