'Small is powerful-- believe it!'

Chiger, Sherry
February 2005
Catalog Age;Feb2005, Vol. 22 Issue 2, p5
Trade Publication
Focuses on the quality of service provided by small businesses compared to bigger enterprises. Delivery options that are not provided by major online book retailer Amazon.com; Policy used by the Unemployed Philosophers Guild, a small cataloger, on broken merchandise delivered to customers.


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