Tiered Training Departments

Hubbard, Andrew
March 2005
Mortgage Banking;Mar2005, Vol. 65 Issue 6, p148
This article focuses on the training department of mortgage companies. There is a simple and logical way to structure these departments so that they are efficient, effective and not at each other. The parent company training department should provide any training that is required across all business units, and is the same for all business units. Privacy Act training, for example, has different nuances for retail banking and mortgage lending, but still has much in common. Corporate training tends to be removed physically and psychologically from its internal customers, while the mortgage training effort tends to be under funded, understaffed and not clearly directed.


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