TITLE

Are you more serious than playful, or more conforming than rebellious?

AUTHOR(S)
Carter, Stephen
PUB. DATE
March 2005
SOURCE
Management Services;Spring2005, Vol. 49 Issue 1, p42
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article focuses on reversal theory applications or methods for maximizing and fulfilling the human potential for happiness and career success. These techniques are based on reversal theory, a theory of human behavior developed in the academic community. In the global business community, organizations in the same industrial and commercial niches tend to have access to the same fundamental resources. Similar technology, communications, information, interest rates and so on are usually available to every player. However, what are not available to everyone are human qualities: human talent, human effectiveness and commitment, human dynamism, human passion, human yearning for excellence. Real productivity is founded in the business world on those qualities. Those are the qualities that really determine an organization's success, especially in a commercial world where quality of customer service matters more and more. In the business world, engaging employees' hearts and minds is the essence of doing business sincerely and winning customers' hearts too. Organizations might like to buy human qualities, but they cannot. No, instead of trying to buy them they need to nurture them. Paying people a high starting salary and generous bonuses does not guarantee people will offer the best of their talent, effectiveness, commitment, dynamism, passion and yearning for excellence to the organization. It does not make them more productive. The truth is that people will only display those qualities if they personally feel motivated to want to display them. INSET: What is reversal theory?.
ACCESSION #
16474618

 

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