It's Monday. So who's not here?

Howarth, Jon
March 2005
Management Services;Spring2005, Vol. 49 Issue 1, p34
Academic Journal
This article discusses activities for improving employee attendance. A firm employing a thousand people on 3.5 percent absence is losing £600,000 if they pay sick pay from day one. This equates to 7,900 lost days. This cost is from sick pay, overtime to others, agency workers, diverted management time and usually underestimates hidden costs. Absenteeism creates stress and pressure on busy teams. Morale and motivation improve when absence cases are handled properly and promptly. Employees with genuine difficulties need support, help and a sensitive response. This is crucial. A heavy-handed approach is not helpful. The right messages must be sent to those who need reminders about unsatisfactory attendance. Absenteeism increases when it goes unchallenged by line-managers. An employer's reputation is important and managing people consistently and considerately helps retain good people. Many managers avoid handling absence issues, mainly because they are not aware of the impact of poor attendance on others, plus there is a lack of knowledge and training about how to handle absence. In addition, many managers feel uncomfortable asking about private matters. It is also very time consuming initially and managers feel they should be busy on income earning activities.


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