Imaging Yields a Cornucopia of Customer Data

Skea, Martin
March 2005
Bank Technology News;Mar2005, Vol. 18 Issue 3, p54
Trade Publication
The article deals with the Check 21 Act--the Check Clearing for the 21st Century Act which banks in the U.S. need to comply with. At present, most organizations have imaging systems in place and Check 21 has largely transitioned into an IT responsibility for ongoing system maintenance. Only the most proactive organizations will realize that the seeming Check 21 implementation fire drill offers untapped opportunities for enhancing customer service and establishing the foundation for transforming retail banking.


Related Articles

  • Banks, customer relationship management and barriers to the segment of one. Dibb, Sally // Journal of Financial Services Marketing;Sep2001, Vol. 6 Issue 1, p10 

    Presents a study that examined the use of technological advancements in banks for customer relationship management in Great Britain. Background on developments in consumer behavior and technology; Discussion on customer relationship management and one-to-one marketing; Analysis of problems...

  • KEY CUSTOMERS, TODAY AND TOMORROW. Cocheo, Steve; Harris, Kaisha // ABA Banking Journal;Mar2005 Supplement, Vol. 97, p3 

    Presents the results of the 2005 ABA Banking Journal/ABA Community Bankers Council Community Bank Competitiveness Survey in the U.S., focusing on the community banks' customer base. Portion of key customers' financial relationships handled by the banks; Processes used in analyzing the...

  • Relationship banking. Koury, Fred // Smart Business Atlanta;Aug2009, Vol. 6 Issue 9, p4 

    The article discusses the need for bank clients to develop business relationship towards their banks in the U.S. The author states that aside from banks asking questions towards potential borrowers in determining borrower's capability in paying back loans, borrowers should also ask their banks...

  • Lighthearted Lender.  // New Yorker;1/21/1961, Vol. 36 Issue 49, p31 

    The article illustrates the efforts of United States banks to establish a more friendly relations with their customers. To stress this fact, it cites the hand-written note wrapped around a check received by a lady customer of Chase Manhattan in New York City. The note read "Happy spending! Your...

  • Uncertainty is the Watch Word in Lead Up to Check 21. Capachin, Jeanne // American Banker;May2004 Supplement, Vol. 169, p34 

    The much ballyhooed Check 21 Act will take effect, setting in place the legal framework for a more efficient check processing apparatus. The full impact of this change, however, will not be felt immediately. Banks will still clear paper checks, billers will still courier deposits to check...

  • Branch Capture Versus Teller Capture. DeZube, Dona // Independent Banker;Sep2011, Issue 9, p54 

    The article reports that the U.S. community banks are using two new techniques to enhance their services including teller capture system and branch capture system. As stated, these new techniques will result in reduced cost of payment to employees, and improved customer services. It is stated...

  • Look to newest Americans for bank growth opportunities. Hilgert, Jackie // North Western Financial Review;4/1/2004, Vol. 189 Issue 7, p10 

    Presents an interview with Natasha Shulman, of Shulman Consulting, a firm which provides emerging markets development and training. Aspect of serving immigrants as a part of CRA obligation; Focus on language and cultural barriers faced by an immigrant in developing a bank relationship;...

  • Trouble on Main Street. Hernandez, Jr., Louis // Bank Technology News;Dec2012, p12 

    The article discusses the technological problems of the U.S. banking industry. It states that the country's community banks and credit unions are still using the decades old and ill-equipped transaction-based core systems in delivering customer services as compared to highly digitized...

  • Big Banks Should Offer Cheap Accounts. Luquetta, Andrea // American Banker;9/21/2012, Vol. 177 Issue F337, p9 

    The article opines big banks in the U.S. should offer low-cost, full service bank accounts to consumers and provide reliable information about how much money is available for them to spend, noting the California Reinvestment Coalition's SafeMoney account model lets consumers make payments, avoid...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics