Data Puts New Demands on Tech Support

Smith, Brad
March 2005
Wireless Week;3/15/2005, Vol. 11 Issue 7, p62
Trade Publication
Explores issues concerning technical support for wireless services. View of Tim Donahue, vice president of enterprise marketing at Sprint Business Solutions, on customer support; Information on how wireless carriers can occupy different roles in providing service to an enterprise; Explanation service level agreements.


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