Three Steps To Successful Service Bundling

Antunes, Tom
March 2005
Wireless Week;3/7/2005, Vol. 11 Issue 6, p41
Trade Publication
Focuses on groups of services offered by wireless operators to their customers in an effort to bring bundled services to the market. Factors that characterize the customer experience; Ways to step through the process of service bundling while delivering increasing customer benefits and greater returns for the operator; Things that a business support system must support to offer a consolidated bill for all services.


Related Articles

  • Gaining Full Support. McCrea, Bridget // Response;Nov2006, Vol. 15 Issue 2, p40 

    The article discusses the role of support service operations in increasing a company's return on investment. Companies nowadays are working in partnership with other companies to handle costumer services effectively. Technological advances and the use of Internet has proven its worth, however,...

  • TAX IMPOSED ON SUPPORT SERVICE PROVIDERS IN CALIFORNIA.  // Sales & Use Tax Alert;11/1/2010, Vol. 20 Issue 19, p4 

    The article reports on the enactment of legislation which imposes sales tax on support service providers in California. The sales tax is imposed at retail based on the gross receipts from the sale of support services. Support services include domestic services, domestic services-related...

  • Outsourcing Support Services Domestically and Globally. Migner, Channing; Dowell, Rodney // Law Practice Today;Jan2011, p5 

    In this article the author discusses on the advantages of outsourcing options to save time and money for the organization. It states that outsourced services providers helps attorneys in delivering paralegal, secretarial and marketing support services. He discusses about the various advantages...

  • Sesame picked to support Blue Pearl advisers. Duncan, Chris // Money Marketing;7/15/2004, p3 

    Reports on the selection of Sesame Direct by Blue Pearl to provide support services to its mortgage and protection advisers in Great Britain. Reason for the appointment of Sesame; Background on a line of flexible services launched by Sesame for directly regulated mortgage and protection...

  • Sticky Applications Yield High Returns. Blake, Pat // Wireless Review;11/01/99, Vol. 16 Issue 21, p13 

    Focuses on the build-up of long-lasting relationship between wireless carriers and subscribers in the United States to sustain a return of investment. Information on the Wireless Virtual Private Network service of BellSouth Interconnection Services company; Introduction of value-added features;...

  • Return on CRM Spending Is Hard to Measure. Roth, Andrew // American Banker;4/30/2001 Supplement, Vol. 166, p6A 

    Focuses on ways of measuring returns on (CRM) spending for financial services institutions. Merits and challenges in quantifying customer profitability or customer value; Details of CRM strategies implemented a Dime Savings Bank of New York; Focus of FleetBoston Financial's CRM strategy around...

  • HP enhances DRM, fraud tools. Meyer, Dan // RCR Wireless News;2/23/2004, Vol. 23 Issue 8, p14 

    Deals with the plan of Hewlett-Packard (HP) to enhance integrated service platforms including its customer care, support services and fraud management tools. Impact of the upgrades on its mobile Service Delivery Platform; Rationale behind the prepaid option of HP; Mobility support service of HP...

  • European financial services industry embraces BPO.  // MarketWatch: Financial Services;Sep2005, Vol. 4 Issue 9, p15 

    This article asserts that all is about to change in the relatively mature and fragmented area of horizontal business process outsourcing (BPO) in financial services. BPO in financial services has been fragmented, dominated more by individual task outsourcing than by end-to-end function or shared...

  • Back office transformation. Santo, Brian // CED;Feb2010, Vol. 36 Issue 2, p18 

    The article discusses the consolidation of operations support systems (OSS) and business support systems (BSS) for the development of a new service. It states that the concept is to combine the several separate systems of communication service providers (CSPs) into something that would surpass...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics