TITLE

Is voice ready to be recognized?

AUTHOR(S)
Wieland, Ken
PUB. DATE
March 2005
SOURCE
Telecommunications - International Edition;Mar2005, Vol. 39 Issue 3, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Analyzes the feasibility of voice-recognition technology in a customer relationship management context. Advantages of the system over human counterparts; Initial customer experience with the technology; Elements of successful system deployment.
ACCESSION #
16337352

 

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