Clearing Subs' Self-Installation Hurdles

Champion, Curt
February 2005
Multichannel News;2/28/2005, Vol. 26 Issue 9, p58
Focuses on an approach in managing customer and technical support operations through the use of automated applications that respond in real-time to customer inquiries and deliver the appropriate level of support. Advantages of the automated applications; Manner in which customer-focused media service organizations can deliver demand care through existing channels; System that can be deployed by operators to deliver telephone-based support.


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