Five Ways to View Your Decision-Making

Brigman, Hank
February 2005
Multichannel News;2/21/2005, Vol. 26 Issue 8, p41
Suggests ways how customer-centric organizations can view their decision-making approach. Information that an organization can obtain from the rear-view mirror; Forms of the crystal ball view that provides insights into where the organization is headed; Organizational infrastructures that can be explored from the self-examination view.


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