Shoppers fear losing orders

February 2005
Cabinet Maker;2/4/2005, Issue 5424, p3
Trade Publication
This article reports that an overwhelming majority of shoppers are worried that retailers will default on their order when they try to buy furniture. In the wake of the Courts' collapse and the widespread media coverage, some 67% of shoppers said they had concerns. Consumers' fears could have serious repercussions for retailers' cashflows, particularly those with a high proportion of C2 and DE customers, While many shoppers use credit cards to protect their payments, the C2 and DE groups are less likely to have a credit card or know about the payment protection offered.


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