Getting compliant with a Smile

January 2005
Cabinet Maker;1/28/2005, Issue 5423, p29
Trade Publication
Reports on the failure of an online bank Smile to conform to the World Wide Web Consortium guidelines in Great Britain. Actions taken by the bank to audit the Smile Web site and its secure banking service; Problems with the review of the Web site and secure banking service; Response of Smile to customer feedback in making Web site both usable and accessible.


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