Getting compliant with a Smile

January 2005
Cabinet Maker;1/28/2005, Issue 5423, p29
Trade Publication
Reports on the failure of an online bank Smile to conform to the World Wide Web Consortium guidelines in Great Britain. Actions taken by the bank to audit the Smile Web site and its secure banking service; Problems with the review of the Web site and secure banking service; Response of Smile to customer feedback in making Web site both usable and accessible.


Related Articles

  • Quantitative Evaluation of e-Banking Web Sites: an Empirical Study of Spanish Banks. Miranda, Francisco Javier; Cortés, Rosa; Barriuso, Cristina // Electronic Journal of Information Systems Evaluation;2006, Vol. 9 Issue 2, p73 

    Online banking research to date is to a large extent anecdotal. Only a very limited number of studies have explored Electronic Banking in recent years. In this work an objective investigation of the issue has been conducted by manually accessing and evaluating the web sites of Spanish private...

  • THE FREQUENCY AND INTENSITY OF EXPERIENCE IN ONLINE BANKING USE. Singer, Daniel D.; Baradwaj, Babu G.; Flaherty, Susan; Rugemer, Francis // Journal of Internet Banking & Commerce;Apr2012, Vol. 17 Issue 1, Special section p1 

    The literature on online banking adoption generally finds experience to be a positive factor in online banking use. In contrast, this research suggests a more complex relationship between experience and online banking. Experience is found to have a negative effect on online banking use through...

  • Does a banking website produce new business?  // ABA Banking Journal;Mar2003, Vol. 95 Issue 3, p38 

    Discusses whether a community bank's website produces new business. Observation that some customers became customers specifically for the Internet banking services.

  • How to Drive Customers to Your Website. Amini, Stefanie // American Banker;12/7/2012, Vol. 177 Issue F347, p9 

    The article offers information on how to increase banking customers through websites. Topics include the popularity of online banking in the U.S., online banking benefits, and how to optimize a home page to communicate to the customer. Information is provided on creating rich user content and...

  • Abbey pushes Net banking via website revamp.  // Precision Marketing;7/9/2004, Vol. 16 Issue 36, p6 

    Reports that Abbey National Bank is revamping its website with its new branding to lure more customers to online banking in Great Britain. Usability of the site; Selection of Oyster Partners as designer of the site; Statement of Mark Murphy, head of e-commerce at Abbey, regarding the selection...

  • E-BANKING AND THE OLDER USER: TOWARD AN INCLUSIVE ACCESSIBLE POLICY. Eadie, David // Proceedings of the IADIS International Conference on WWW/Interne;Nov2003, p1089 

    Recent developments in information and communication technology have set in motion a revolution within the Banking sector which has resulted in a new channel for banking services and products delivered via e-Banking. The potential exists for an increasing population of older Web users to become...

  • Trojan Targetes Users Of British Online Banks.  // Software World;Sep2004, Vol. 35 Issue 5, p26 

    This article states that the Tofger Trojan horse targets users of a number of British Internet banks, including Abbey National, Barclays Bank, Cahoot, USBC, Lloyds Bank, NatWest, Nationwide, and Woolwich. The Tofger-BG variant runs in the background of infected PCs, monitoring which Web sites...

  • Will consumers invest trust in Web banking? Cubitt, Emily // Precision Marketing;4/9/2004, Vol. 16 Issue 23, p11 

    Assesses the efforts of financial services providers in overcoming the obstacles associated with online banking in Great Britain. Factors affecting the customers' wariness of using the Internet for banking purposes; Relaunch of an Internet site to develop a consistent brand presence;...

  • EVALUACIÓN DE LA EFECTIVIDAD DE LA BANCA CHILENA EN INTERNET PARA LA GENERACIÓN DE ESTRATEGIAS DE NEGOCIOS BANCARIOS EN LA WEB. Vergara, Fabián; Cerpa, Narciso; Loyola, Rodrigo; Bro, Per Bjarne // INGENIARE - Revista Chilena de Ingeniería;Sep-Dec2006, Vol. 14 Issue 3, p187 

    The main objective of this study is to analyze the effectiveness of the services of lnternet banking provided by thirteen Chilean banking institutions. To achieve this objective, two stages were considered. The first stage corresponded to the evaluation of the functionalities offered by the...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics