The loose change saga is all spent
- Supplier as customer. Yager, Ed // Executive Excellence;Jul97, Vol. 14 Issue 7, p12
Outlines the practices directed toward strengthening the supplier relationship. Includes paying invoices on time; Avoiding costly bid process that drain the supplier's ability to be competitive; Avoiding wasteful bid processes that force the suppliers to absorb the cost of submitting bid after...
- Be a better bagel shop and you'll be rolling in dough. Gitomer, Jeffrey // Business Journal (Central New York);08/03/2001, Vol. 15 Issue 31, p13
Features the experience of a customer with three bagel stores in New York, regarding customer satisfaction and loyalty. Einstein Bagel Place; Manhattan Bagels; Bruegger's Bagels.
- 13 customer service facts. Acunto, Stephen H. // Forum (10566937);Jun96, Issue 169, p68
Presents certain facts concerning customer relations. Number of people a dissatisfied customer would contact to relate his bad experience; Comparison between the cost of attracting new customers and that of keeping an existing one; Premium paid on quality service.
- Insurers do respect public's privacy. Di Liberto, John G. // National Underwriter / Property & Casualty Risk & Benefits Manag;9/09/96, Vol. 100 Issue 37, p17
Reports that American insurance companies have accepted their responsibility to secure and use consumer information judiciously. Discretion in the use of information such as personal credit histories, insurance claims data, real estate transactions, address and phone numbers.
- Tip of the week. // PHC Profit Report;11/1/95, Vol. 3 Issue 21, p6
Advises on identifying a business' most loyal customers. Giving considerations to loyal customers.
- 10 phrases your customers want to hear. // PHC Profit Report;2/15/96, Vol. 4 Issue 4, p4
Presents a list of phrases customers like to hear. Includes a list of phrases people don't want to hear.
- Recommendations. Widel, W.E. // Supervision;Jul92, Vol. 53 Issue 7, p11
Presents recommendations on how to please customers. List of tips and guidelines on how to go about the recommendations.
- Tips for satisfying your service client. Winsted, Kathy // Westchester County Business Journal;05/05/97, Vol. 36 Issue 18, p13
Provides several guidelines for the achievement of a satisfying service with ones's service client. Smiling; Creating a strong service culture; Training of all employees as customer relations specialists; Flexibility; Engaging in conversation with the customer.
- Build relationships by `making deposits'. Michaelson, Gerald A. // Sell!ng;Aug97, Vol. 5 Issue 1, p7
Discusses ways for building better relationships with customers. Aiming high; Using new communication tools; Sending good news; Suggesting commendations; Maintaining high visibility; Expanding contact list; Keeping in touch.
- Building customer relationships. Fisher, Harrison // Sell!ng;Nov97, Vol. 5 Issue 4, p14
Presents strategies in building customer relationships. Includes understanding customers' likes and dislikes; Sending greeting cards; Establishing rapport through golf.