TITLE

Liability Issues In A VOIP Environment

AUTHOR(S)
Boothby, Colleen
PUB. DATE
February 2005
SOURCE
Business Communications Review;Feb2005, Vol. 35 Issue 2, p43
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents information on the effects of 911 and wiretap regulations on the VOIP environment. Enterprise customers need to protect themselves from traditional liability issues, which can arise when VOIP service doesn't behave like the traditional telephone services most people are accustomed to using. Traditional telephone service is geographically specific--carriers assign unique telephone numbers to individual telephone lines that have fixed geographical locations, with corresponding street addresses that carriers store in their databases. Emergency response services have exploited this characteristic of traditional circuit-switched telephone service for many years. By tapping into a carrier's database of the street addresses associated with customer lines, emergency service providers can use the automatic number identification of an incoming emergency call to look up the caller's street address and send emergency services to the caller's location. Prudent enterprise customers should therefore consider taking appropriate steps to educate employees about the nature and capabilities of the VOIP phones they distribute. Possible steps might include affixing stickers or labels on the VOIP handset indicating that emergency calls should not be placed from that phone. The enterprise customer might also provide an information sheet for employees to review and sign when they receive their VOIP phone, which explains in clear, non-legalese the phone's limitations in emergency situations.
ACCESSION #
15951331

 

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