TITLE

Do You Need New Tools To Manage VOIP?

AUTHOR(S)
Borthick, Sandra L.
PUB. DATE
February 2005
SOURCE
Business Communications Review;Feb2005, Vol. 35 Issue 2, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the need of the test and monitoring tools to manage VOIP. At the moment, there are as many choices for test and monitoring tools as there are for IP-telephony systems. But the ranks will thin as enterprise customers pick the winners and IP-telephony moves from the early adopter to the mainstream enterprise deployment phase. Will VOIP performance monitoring turns out to be mandatory? Will top-down, network-wide policies finally come into vogue? Or will business as usual prevail: on-the-job cross-training of voice and data staffers, crash courses on the IP telephony console and just-in-time VOIP additions to basic packet analyzers? VOIP technology should continue to evolve, according to SyncVoice president Kerry Shih, until it eventually becomes more reliable and easier to manage. Reliable quality depends on monitoring in the short run, and VOIP protocols are still changing. Long term, however, he thinks VOIP systems will be much easier to install and manage and will be a standard rack-mount item in most server rooms. In the meantime, VOIP assessment, monitoring and troubleshooting are important tasks, but whether they warrant automation and, if so, how many thousands of dollars to spend on tools, are open questions.
ACCESSION #
15951310

 

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